1. How do I get a login so I can begin using the site?
   
   
2. How do I get support?
   
   
3. Can I get a commercial vehicle permit elsewhere?
   
   
4. How much are the permits?
   
   
5. Where can I see the permit rules / regulations / requirements for a state?
   
   
6. Will this site recognize my exemption from permit fees?
   
   
7. What Payment Types can I use?

8. How do I set up an Escrow Account with AL?

9. My permit was not emailed to me...what do I do?

Vehicle Routing Questions

1. Where can I get help on using the map and route selection tools?
   
   
2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?
   
   
3. The analysis of my selected route failed. What can I do?
   
   
4. Can I get a description of my clearance and/or load failures?
   
   
5. The analysis states that my analysis did not pass. I select the Restrictions report and the description talks about parking overnight or limited travel times. What does this mean?
   
   
6. The analysis states that my analysis did pass but encounters some restrictions. I select the Restrictions report and the description talks about parking overnight or limited travel times. What does this mean?
   
   
7. How do I save a route so I can use it again later?
   
   
8. I am using an Apple computer and am having trouble routing.
   

1. My analysis passed. Why was I not able to get my permit right away?
   
   
2. Can I change an application after I submit it?
   
   
3. My permit request is not shown on My Permits and I have not received my permit. What do I do?
   
   
4. I don't know what this status on my request means, and I have not received my permit. What do I do?

1. What Internet browsers does the site support?
   
   
2. How do I solve my problem viewing a Web page?

1. How do I get a login so I can begin using the site?
   
   You go directly to the New Registration Page. Here you will complete an application. Your acceptance and password will be emailed to you when your application has been approved by the permit office.
   
   
2. How do I get support?
   
   For inquiries concerning bridge analysis, load issues, or general permitting support, please refer to the ALDOT Oversize and Overweight Permits Webpage at:
   
   http://www.dot.state.al.us/maweb/Oversize&OverweightPermitInformation.htm
   
   or call the Permit Office at 800-499-2782.
   
   You may also send your inquiries via email to alabamapermits@dot.state.al.us.
   
   
3. Can I get a commercial vehicle permit elsewhere?
   
   All permit applications must be submitted via this site or faxed to 334-832-9084. Permit applications may be submitted by carriers, permit services, and in-person at the Permits Office. All entry and processing is done via this site. For more information, please visit:
   
   http://www.dot.state.al.us/maweb/Oversize&OverweightPermitInformation.htm
   
   
4. How much are the permits?
   
   Please contact our office for this information at 800-499-2782.
   
   
5. Where can I see the permit rules / regulations / requirements for a state?
   
   All rules/regulations/requirements can be found here:
   
   http://www.dot.state.al.us/maweb/Permits/OSnOW_RulesAndRegulations.pdf
   
   
6. Will this site recognize my exemption from permit fees?
   
   Yes, if you are registered in this system as an exempt (government) carrier you will be exempt from ALDOT permit fees.
   
   
7. What Payment Types can I use?
   
   You can pay for permits with credit cards. You can also choose to, but do not have to, set up an escrow account with us and pay for permits that way.
   
   
8. How do I set up an Escrow Account with AL?
   
   You may set-up an escrow account by calling the Permit Office at 800-499-2782.
   
   
9. My permit was not emailed to me...what do I do?
   
   Most likely your permit is in your junk mail folder. You can look for it there. You can always print your permit from the system by logging into the system, click on the My Permits link at the top of the page, search for your permit in the list, and click on the blue permit id number.
   
   

Vehicle Routing Questions

1. Where can I get help on using the map and route selection tools?
   
   Please see the Routing Help page for a good overview of these tools.
   
   
2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?
   
   Yes, when using the routing method "Pick a Trip on the Map" or "Enter a Trip", you can use the "Add Segment" button.
   
   
3. The analysis of my selected route failed. What can I do?
    
   You have several options if your route fails. First, you can select an alternate route and analyze it. If it passes, use it. You can use the Generate a Trip option and let the system find a route that can be approved. When using the Generate a Trip option you are responsible for checking the route produced by the system. Lastly, you can select the option “Request Office Review” and let the state permit technicians see if your requested route can be approved or allow them to find an alternate path for you.
   
   
4. Can I get a description of my clearance and/or load failures?
   
   Clearance and weight failures are graphically depicted on the web page in red and summarized in the analysis status message. However, the states will not allow any more detailed information to be provided. You can either re-route or submit for office review.
   
   
5. The analysis states that my analysis did not pass. I select the Restrictions report and the description talks about parking overnight or limited travel times. What does this mean?
   
   The stated restrictions are limitations to your travel. They are not the reason that you did not pass your analysis. Your analysis may not pass for the following reasons - vertical clearance failure, horizontal clearance failure, live load bridge analysis failure, and / or a restriction failure. Clearance and weight failures are summarized in the analysis status message and graphically depicted on the Web page in the user specified failure color, but you cannot get a specific description of the failure. The restriction text that can be displayed are conditions the state can place on the state highway network that further limit travel beyond the fixed conditions such as clearances and bridge weight limits. These restriction conditions can be things like construction (temporary closures, lane width restrictions), weather, time of travel, special movement instructions (railroads), etc. These restrictions can either cause an analysis failure or may just add conditions to a move that can be permitted (see the next question). If the restrictions cause a failure, you can either re-route or submit the request for office review.
   
   
6. The analysis states that my analysis did pass but encounters some restrictions. I select the Restrictions report and the description talks about parking overnight or limited travel times. What does this mean?
   
   You can have a successful analysis but still have a trip that is subject to restrictions. For example, you do not have any routing failures but may be restricted from moving through a specific area during rush hour. Those types of restrictions will be shown here and will also be output on the permit document. This allows you to see the travel restrictions that will be on the permit before you get the permit. You can accept a permit with the restrictions or re-route or ask for assistance.
   
   
7. How do I save a route so I can use it again later?
   
   On the routing page, select the trip you want to save via the picking, text based, or automated methods. After you have the trip you want to save, choose the "Manage Saved Trip" option from the dropdown list in the "Trip Commands" section. Then click the Add button. You will then be prompted to provide a "name" for the route and the route will be saved. When you want to use that route again in the future, simply change the "method of routing" to "Loading a Saved Trip" (which will give you a list of all the routes you have saved), select a trip from the list and then analyze the route.
   
   
8. I am using an Apple computer and am having trouble routing.
   
   Apple computers are not officially supported by this site. Users have reported success in issuing permits using FireFox.
   
   

Post-Application Questions

1. My analysis passed. Why was I not able to get my permit right away?
   
   Currently, we do not allow system issued permits. The application must be reviewed and issued by state personnel.
   
   
2. Can I change an application after I submit it?
   
   Yes, if the State has not begun to process your application, you may edit it. Go to the My Permits page. Click on the appropriate Request ID. You are now recalling that permit request from the state so that you can edit it. Once you select the Request ID, you need to go all the way through the application process and re-submit the application; even if you are not making any changes. Otherwise, the application will be treated as an abandoned application.
   
   
3. My permit request is not shown on My Permits and I have not received my permit. What do I do?
   
   First, make sure that you have the filter set to “Recent”. Next, if you click the Request ID you are actually recalling that permit request from the state so that you can edit it. Should you do this by accident, you need to go all the way through the application process and re-submit the application. Otherwise, the application will be treated as an abandoned application. Note: If the state has already begun to process the application you will not be allowed to edit it.
   
   
4. I don't know what this status on my request means, and I have not received my permit. What do I do?
   
   

   Status Description	Definition	Action
   Routing Required	Routing will be reviewed by Permit Office staff.	Please wait for state processing.
   Analysis Failed	Routing was attempted but route did not pass Superload analysis.	State will reroute and may have to send your request to bridge office.
   Ready to Issue	Request passed analysis and all information is complete; payment accepted; user chose Request Office Review. The route will be reviewed by Permit Office staff.	Please wait for state processing.
   Sent to Bridge	Request sent to Bridge Engineer for review.	Please wait for state processing.
   Returned For Clarification	State needs more information on some aspect of the request.	Please go to MyPermits to edit your request and make suggested modifications.
   Permit Issued	Permit issued by Permit Office staff.	Print/View permit based on selected delivery method.
   Permit Denied	Permit denied by Permit Office staff.	No action needed.
   Permit Voided	Permit voided by Permit Office staff.	No action needed.

   
   

Technical Questions

1. What Internet browsers does the site support?
   
   Please see the System Requirements and Troubleshooting page for details.
   
   
2. How do I solve my problem viewing a Web page?
   
   Please see the System Requirements and Troubleshooting page for details.